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7-year new car warranty policy statement

Omoda Jaecoo NZVehicle Warranty Terms and Conditions

Your Warranty Rights


 The warranty set out below is provided by Chery Motor NZ Limited NZBN: (9429051099701), trading as Omoda Jaecoo (hereinafter referred to as Omoda Jaecoo), as the authorised importer and distributor of Omoda Jaecoo vehicles in New Zealand.

Address: Level 24, 157 Lambton Quay, Wellington, 6143 New Zealand

Phone Number: 0800662326 
Email: info@omodajaecoo.co.nz

This document outlines the Terms and Conditions of the Omoda Jaecoo New Vehicle Warranty provided for both Internal Combustion Engine (ICE) and Electric Vehicles (EV), including Battery Electric Vehicles (BEV) and Plug-In Hybrid Electric Vehicles (PHEV). Omoda Jaecoo warrants (subject to the listed Terms and Conditions) that if any part of the vehicle is found to be defective in materials or workmanship within the stated warranty period, it will be repaired, replaced, or rectified by an authorised Omoda Jaecoo dealer at no cost upon obtaining approval from Omoda Jaecoo.

The warranty does NOT cover vehicles acquired at auction or imported into New Zealand other than through Omoda Jaecoo . The warranty does not cover any indirect, direct, or incidental loss or damage. Any legal rights or remedies for such loss or damage should be pursued separately. Omoda Jaecoo does not accept liability for any item of the vehicle that failed due to normal wear and tear, driver abuse, unauthorised modification, or non-professional repair or maintenance.

Omoda Jaecoo may require replaced components and/or parts to be returned to the factory for audit and/or quality control purposes. Warranty audits may be performed on authorised dealers for work conducted on its behalf. Where a part or component is replaced free of charge under the warranty, the old, replaced component and/or part becomes the property of Omoda Jaecoo.

Disclaimer: All information in this document is accurate at the time of publishing. Omoda Jaecoo reserves the right to make changes without prior notice. To the fullest extent allowed by law, Omoda Jaecoo shall not be responsible for any damages, losses, or expenses resulting from reliance on this document. Reproduction or duplication, either partially or fully, without written permission is prohibited.

Warranty Coverage Period

 The Omoda Jaecoo New Vehicle Warranty is 7 years/unlimited kilometres from the first registration date. Demonstrator vehicles carry the balance of the original warranty. 

Commercial use: For vehicles primarily used for taxi, ride sharing, rental, courier, hire, or driving school purposes, the warranty period is limited to 7 years or 150,000 kilometers, whichever occurs first.


The high-voltage battery is covered under the same terms, with coverage extending to issues where the net residual capacity falls below 70% during the warranty period.

Transfer of Warranty

The warranty is attached to the vehicle and transfers to subsequent owners within the warranty period, provided the vehicle was purchased from an authorised Omoda Jaecoo dealer.

Claiming Warranty Repairs To make a claim under this warranty, the owner must deliver the vehicle and the Service Booklet to an authorised Omoda Jaecoo dealer at their own expense. After repair completion, the owner must collect the vehicle from the dealer, also at their own expense. Warranty repairs will be conducted by authorised Omoda Jaecoo dealers only, during normal business hours, within a reasonable timeframe.

What Is Covered Omoda Jaecoo will repair or replace any part on the vehicle (except for those items listed below under the section titled ‘ITEMS NOT COVERED’) which proves to be defective in materials or workmanship, free of charge, subject to the terms and conditions of this warranty.

Items not covered

This Warranty does not cover any damage or defect arising from any form of neglect or misuse.

Normal maintenance services including, but not limited to, wheel balancing, tyre rotation, headlight aiming, engine tune-up, replacement of light bulbs, distributor points, spark plugs, drive belts, worn clutch discs, worn brake pads/shoes, wiper blades, filters, lubricants and coolant, are not covered by this Warranty.

This Warranty does not cover wheel alignments and balancing, brake adjustments or mechanical repairs which become necessary as a result of normal wear and tear.

This Warranty does not cover normal wear and items, meaning the gradual reduction in operating performance of a part or parts having regard to the age of the vehicle, the distance it has travelled and its operating conditions. This includes but is not limited to the replacement of clutch linings, brake pads/discs, windshield wiper blades, incandescent bulbs, fuses, worn seat covers and other trim, paint and appearance items that wear out through normal use or deterioration.

 

Please see further below for information relating to tyres and batteries.

Warranty coverage does not apply in the following circumstances:

  • Vehicle has not been serviced and maintained as per the manufacturer’s guidelines.
  • The defects are due to modifications not approved/authorised by Omoda Jaecoo.
  • The defects are caused by abuse or negligence.
  • The vehicle has been written off by any insurance company or government vehicle regulation body.
  • Accidents, theft or fire or illegal use.
  • Use of non-recommended, improper or dirty fuel, fluid, oil or lubricant.
  • Defects caused by work carried out by repairers other than authorised Omoda Jaecoo or approved repairers.
  • The defects are due to installation or use of non-genuine parts.
  • Continuing to drive the vehicle after loss of lubricants, oils, refrigerant or water on or after knowledge of failure.
  • The defects are due to the vehicle having been loaded beyond the manufacturer’s specifications.
  • The defects are due to the vehicle being used for purposes for which it was not designed, such as rallying, racing, hill climbing, speed trials or similar activities, towing beyond weight limits recommended by the company or all terrain use.
  • Deterioration due to use and exposure and or damage/corrosion from environmental conditions such as fall-out, salt, stones, tree sap, bird droppings, hail, flood or acts of God.

To the extent permitted under New Zealand law, Omoda Jaecoo excludes all liability for loss or damage that is:

  • unrelated to Omoda Jaecoo‘s conduct.
  • unrelated to the goods supplied by Omoda Jaecoo; or
  • caused by something independent of Omoda Jaecoo after the goods have left its control.

Tyre Warranty

Tyres supplied on new vehicles are warranted separately by the tyre manufacturer. For service, present the tyre to a local tyre agent or contact your Omoda Jaecoo dealer for assistance.

Low-Voltage Battery Warranty 

The original 12V low-voltage battery is covered by a 2-year warranty from the date of vehicle delivery to the first retail customer.

7-Year Body and Paint Perforation Warranty 

Covers the repair or replacement of body panels with perforation (holes from the inside out) caused by corrosion due to manufacturing defects.

  Also covers paint durability or finish defects caused by manufacturing faults.

Contact Information 

For all warranty claims or service inquiries, contact your nearest authorised Omoda Jaecoo dealer or visit https://www.omodajaecoo.co.nz/ for details.

High Voltage Battery

The high-voltage battery supplied with the vehicle comes with an 8-year/unlimited* kilometre warranty from the date the vehicle is first registered. The warranty will also apply if the net residual energy capacity of the high-voltage battery falls below 70% relative to the energy capacity at the time of delivery, over the course of the warranty period. This is subject to an energy capacity measurement carried out at an authorised Omoda Jaecoo New Zealand dealer, and is at the sole discretion of Omoda Jaecoo New Zealand. If the high-voltage battery requires warranty repair, Omoda Jaecoo New Zealand will repair the battery, or replace it with a new, reconditioned or remanufactured part at the sole discretion of Omoda Jaecoo New Zealand. 

The warranty replacement may not restore the vehicle to a "like new" condition, but when replacing a high-voltage battery, Omoda Jaecoo New Zealand will ensure that the energy capacity of the replacement high-voltage battery is at least equal to that of the original high-voltage battery before the failure occurred while taking into consideration other factors, including the age and mileage of the vehicle. 

The warranty for the high-voltage battery will not apply if; the defect or damage including the excessive loss of capacity has resulted from unapproved modification to parts or to vehicle software from original specification, improper use, handling or maintenance of the battery, including from a traffic accident or if the battery has come into contact with open flames or liquids such as high pressure water, floods or steam cleaning and intentionally attempting to increase or reduce the life of the battery whether by physical or programming means. This also comprises the failure to follow instructions applying to the operation, treatment and care of the charging or state of charge of the high-voltage battery described in the Owner's manual suppled with the vehicle. Exclusions also apply if the high-voltage battery has been permanently removed or is no longer operated in conjunction with the vehicle. 

This high-voltage battery, like all batteries, will experience gradual energy or power loss with time and use. Loss of battery energy or power over time due to or resulting from battery usage is NOT covered under this warranty, except to the extent specified in this warranty.